Shipping Policy
Thank you for choosing eternity-lights.com. We are dedicated to delivering your lighting solutions with care, reliability, and transparency. This Shipping Policy outlines the terms and conditions that govern the shipment of all products purchased through our website. Please read this document carefully before placing your order, as it forms a binding part of our sales contract. By making a purchase, you accept all provisions stated herein.
Order Processing
Once you submit your order, our team begins preparing it for shipment. Processing involves verifying product availability, quality inspection, secure packaging, and label generation. We strive to complete this phase promptly, but the exact duration may vary depending on order volume, product complexity, and seasonal peaks. All orders are processed in the sequence they are received. We reserve the right to hold orders for additional verification if we suspect fraudulent activity, address inconsistencies, or other compliance issues. You will receive a confirmation notification when your order moves from processing to the shipping stage. Please ensure that all information provided at checkout is accurate and complete; any errors or omissions may cause delays or require reprocessing, for which we cannot assume responsibility.
Shipping Carriers and Routes
We partner with reputable, established carriers that offer reliable tracking and safe handling. The specific carrier assigned to your shipment depends on factors such as destination region, package weight and dimensions, and operational efficiency. We reserve the right to select the most appropriate carrier without prior notice to you, as long as the service level meets our standards for timeliness and care. In some cases, multiple carriers may be used for different legs of the journey (e.g., domestic transit and international delivery). We monitor carrier performance continuously, but we do not control their day-to-day operations, weather disruptions, or local infrastructure issues. Therefore, while we commit to using dependable logistics partners, we cannot guarantee the exact routing or intermediate handling points.
Tracking and Notifications
As soon as your order is dispatched, we will generate a unique tracking number and share it with you via the contact information you provided. This tracking number allows you to monitor the real-time progress of your shipment through the carrier’s online portal. We also send automated notifications at key milestones, such as departure, arrival at sorting hubs, and out-for-delivery status. It is your responsibility to check the tracking link regularly and stay informed about the expected delivery window. If you encounter any issues with the tracking number—such as it not being active or showing no updates for an extended period—please contact our support team. However, please note that tracking systems are operated by third parties, and we may not have immediate access to their internal data beyond what is publicly visible.
International Shipments and Customs Clearance
For orders destined outside the originating country, international shipping regulations apply. Customs authorities in the destination country may inspect your package, assess duties, taxes, or other fees, and occasionally hold shipments for documentation review. We are not responsible for any customs delays, additional charges, or seizure of goods by local authorities. It is your sole obligation to familiarize yourself with your country’s import rules and to provide any necessary customs declarations, identification numbers, or permits. We will supply accurate commercial invoices and packing slips with the order, but we cannot influence the speed or outcome of clearance procedures. If a shipment is refused entry or returned due to incomplete or incorrect customs information provided by you, you will be liable for all associated return shipping and handling costs. We recommend contacting your local customs office for specific guidance before ordering.
Damages, Losses, and Claims
All products are carefully packaged to withstand normal transit conditions. Nevertheless, unforeseen events can occur. If your order arrives with visible exterior damage, we advise you to note it on the delivery receipt and take photographs before opening the package. For concealed damage, please retain the original packaging and all contents. We must be notified of any damage, shortage, or non-delivery within a reasonable period from the expected delivery date; failure to do so may limit our ability to assist. We will work with the carrier to investigate the issue and, if warranted, arrange for a replacement or other remedy. However, we are not liable for damages caused by mishandling after delivery, improper storage, or unauthorized modifications. Our liability is strictly limited to the value of the product itself and does not extend to consequential losses or incidental expenses.
Address Accuracy and Delivery Refusals
You are solely responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. We will ship to the address exactly as entered during checkout. If you realize that you have submitted an incorrect address, you must inform us immediately; we will attempt to make a correction, but we cannot guarantee that the request will be processed before dispatch. Once the shipment is in transit, address changes are typically not possible, and the carrier may charge additional fees for redirection or intercept. If a package is returned to us because the carrier could not deliver due to an invalid address, missed delivery attempts, or your refusal to accept, you will be responsible for the return shipping cost. Any subsequent reshipment will also incur new shipping charges. We do not offer in-person or local store pickup, as we operate exclusively through online fulfillment; therefore, all deliveries are made to the specified physical address.
Undeliverable Packages and Abandoned Orders
In rare cases, a package may be classified as undeliverable by the carrier—for example, if the address is unoccupied, the recipient fails to claim the parcel within the carrier’s holding period, or the address is deemed unsafe. When this happens, the carrier will usually return the package to us. We will then contact you to arrange reshipment, subject to additional shipping fees. If we do not receive a response from you within a reasonable time after being notified, we may consider the order abandoned and reserve the right to dispose of or donate the products, with no refund due. We strongly advise you to track your shipment actively and ensure someone is available to receive it during normal business hours.
Force Majeure and Exceptional Circumstances
We are not liable for any delay, failure, or damage resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, civil unrest, governmental actions, transportation network breakdowns, severe weather, or technical failures in our or the carrier’s systems. In such events, we will make every reasonable effort to communicate updates and resume normal operations as soon as practicable. However, we do not guarantee delivery timelines, and we reserve the right to suspend shipments or reroute orders if safety or feasibility is compromised. Any estimated delivery windows provided are approximate and subject to these unavoidable variables.
Limitation of Liability
Our total liability regarding shipping matters, whether in contract, tort, or otherwise, is limited to the purchase price of the product(s) affected. We shall not be liable for any indirect, special, punitive, or consequential damages arising from shipment delays, loss, or damage, including but not limited to lost profits, business interruption, or personal inconvenience. This policy does not affect your statutory rights, but it provides the exclusive framework for resolving shipping-related disputes.
Acceptance of Policy
By completing a purchase on eternity-lights.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety. We encourage you to review this page periodically, as we may refine our practices to better serve you—though we do not publish update dates. We remain committed to shipping excellence and thank you for trusting us with your lighting needs. If you have any questions regarding this policy, we invite you to reach out through our website’s contact channels, but please note that we do not offer phone support or in-person services. Your satisfaction is our priority, and we appreciate your cooperation in ensuring a smooth delivery experience.